Privacy Policy for WhatsApp Business Communications

Effective Date: 1st Jan 2025 SOSTEC Technologies (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when communicating with you via the WhatsApp Business API.

1. Information We Collect

• Contact Information: your name, phone number, and email address (if provided).
• Message Content: messages, images, or documents exchanged and our replies.
• Interaction Data: message timestamps and engagement details.

2. How We Use Your Information

• To communicate regarding services or products.
• To provide support and respond to inquiries.
• To send updates, confirmations, and important notifications.
• To improve our messaging and customer experience.
• To comply with legal and WhatsApp policies.

3. 24-Hour Messaging Window

As per WhatsApp Business API policy, SOSTEC Technologies can only respond to your messages within 24 hours of your last message. After this window, we may only contact you using pre-approved templates with your prior consent. This policy ensures respectful and non-intrusive communication.

4. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share it with:

• WhatsApp Inc. and Meta Platforms, Inc., to facilitate communication.
• Third-party service providers supporting our messaging operations.
• Regulatory authorities when required by law.

5. Data Retention

SOSTEC Technologies retains your personal data only as long as necessary for business or legal purposes. WhatsApp-specific data retention:

• WhatsApp servers retain undelivered messages for up to 24 hours. After that, they are deleted automatically.
• Delivered messages are not stored by WhatsApp, but may be stored by us for support and compliance reasons.

You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion of your information.
• Withdraw consent for WhatsApp communication by replying “STOP”.

To exercise these rights, contact us:

7. Security Measures

We implement appropriate safeguards to protect your information against unauthorized access, misuse, or disclosure.

8. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected in the updated “Effective Date” above or communicated via WhatsApp.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: